we don't just stay ahead of the curve, we straighten the road in front of you
10's of thousands of simultaneous communications
MAN+MACHINE offers a comprehensive solution that can perform 10's of thousands of simultaneous interactions through our scalable in-house Live Communication Center (LCC).
seamless human hand-offs
We deliver solutions for touchless customer experiences that are highly intuitive, but we're also very adept at determining when our Kaizen Specialists should provide human engagement via our LCC.
immediate customer engagements
We support immediate engagement 12 hours a day, Mon-Fri, and that should be expected with any service oriented business. This will have a greater impact on your net gains than any other Customer Experience strategy.
cut cost & grow revenue
Our primary focus is cutting costs, growing revenue and delivering an exceptional customer experience. The measurement of our success is ultimately tied to the direct impact and continual improvement our platform & services have to your bottom line.
the answer to covid-19 challenges
We offer compelling solutions for the ongoing Pandemic. We understand the impact COVID-19 continues to have on businesses, and we have the answer to rising salaries, staffing shortages, unpredictable regulations and volatile customer satisfaction.
continual improvement
Kaizen is a Japanese term meaning "Continual Improvement". This business philosophy is used by Toyota, Xerox, Honda and many others to guide decisioning in their operational practices and direction for their project management objectives.
whether a touchless experience is preferred or a personal touch is required, we will ensure that nothing is overlooked
about us
Pre-Pandemic: We're all witnessing the universal trend towards AI, chatbots and aiming for an automated "touchless" customer experience, yet we see one crucial component that's being widely neglected, and we have to wonder why it's not more obvious. The goal to deliver a customer experience that's truly touchless is inadequate without an emphasis on delivering a perfectly timed seamless human hand-off. Providing immediate engagement and responsiveness to the needs of your customers and prospects should be a priority without compromise, in virtually every case.
Post-Pandemic: We began our venture, Kaizen Select, just as the Pandemic hit. We'd initially focused on our prior experience and success in several industries that were decimated by the harsh impact of COVID-19. We take great pride in our passion for solving pains with innovative solutions, so we quickly decided to pivot, roll up our sleeves, and get to work doing what we do best.
We adhere to the lean practices that we preach, so we were able to spend the next 18 months being astute observers in many different industries, while designing and developing the ultimate RevTech (Revenue Technology) platform and service; one that not only insulates businesses from the unpredictable landscape of a shifting Pandemic, but also equips them to Rise Above the New Normal and thrive with domination.
